Privacy Policy

Effective Date: 17th December 2024.

At Outrigger Awnings, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and residential or business address.
  • Transaction Details: Payment information, order details, and purchase history.
  • Website Data: IP address, browser type, and interactions with our website (e.g., pages visited, time spent).
  • Other Information: Any additional information you provide directly to us through forms, emails, or phone communications.

2. How We Collect Information

We collect your personal information in several ways, including but not limited to:

  • Directly from you via our website, contact forms, phone calls, or emails.
  • When you place an order or request a quote.
  • Automatically through cookies and analytics tools when you use our website.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process orders, deliver products, and provide services.
  • To communicate with you about your orders, inquiries, or support requests.
  • To send promotional offers, updates, or newsletters (with your consent).
  • To improve our website, products, and customer experience.
  • To comply with legal obligations and resolve disputes.

4. Disclosure of Personal Information

We may share your personal information:

  • With third-party service providers who assist us in delivering our products and services (e.g., payment processors, delivery services).
  • As required by law, such as to comply with legal obligations or respond to government requests.
  • With your consent or as otherwise permitted by law.
  • We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure servers and encryption protocols.
  • Restricted access to personal information on a need-to-know basis.
  • Regular monitoring and updates to our security practices.
  • However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to the use of cookies as outlined in this policy.

7. Accessing and Updating Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To do so, please contact us at the details provided below.

8. Marketing Communications

You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly. We will respect your preferences and ensure you are removed from our marketing lists promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before sharing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Outrigger Awnings
Email: info@outriggerawnings.com.au
Phone: (02) 9905 8473
Mail: 1/2 Powells Road, Brookvale, NSW, 2100, Australia
Website: outriggerawnings.com.au

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.